Frequently Asked Questions

Deregulated Energy Market

  • What is energy deregulation?
    Deregulation opened the electricity market for competition in Texas, which brought choices to you as a consumer. The ability to choose encourages energy providers to come up with innovative products and services to best serve you.  As a result, you have the power to select an energy plan with an energy provider that best meets your needs.
  • What should I consider when shopping for an energy plan?
    For an apples-to-apples comparison of all the options available to you in your area, you should consider the following questions:
    1. Is the average rate matching my usage?
    2. Does the contract include a minimum usage fee or credit?
    3. What kind of rate is it? (fixed, variable or indexed?) – In case of a fixed rate: Do different fixed rates apply depending my monthly usage? – In case of a variable rate: How and when will the rate change?
    4. Does the rate include all the costs: electricity cost, transmission, distribution charges, monthly fees and charges or recurring fees?
    5. Is there a contract? If so, how long is it for?
    6. Is a deposit required? If so, how much?
    7. What are my payment options?
    8. What happens when my contract expires?
    9. What if I miss a payment?
    10. Is there a termination fee if I end the contract early?
    11. Do I want to include renewable energy in my plan?
    12. Do I need a free usage period?
  • What does it cost to change energy plans?
    You likely selected a service provider when you moved into your home or apartment. It is fairly simple to change providers, and there may be no charge (depending of your current plan details).
    If you are currently in a contract with an energy provider, you should review the termination clause of your existing contract to understand whether termination fees would apply before you switch.
  • How do I report a power outage or surge? 

    Please contact your Transmission and Distribution Service Provider (TDSP) who looks after your local poles and wires. Below the contact information for the TDSP’s in the deregulated areas in Texas:
    Oncor Electric Delivery (DFW, North and West Texas)  888-313-4747
    Texas-New Mexico Power Company (Lewisville and North Texas)  888-866-7456
    CenterPoint Energy (Houston and surrounding areas) 713-207-2222 or 800-332-7143
    AEP Texas (Abilene and West Texas; Corpus Christi, Rio Grande Valley and South Texas) 866-223-8508

Switching Energy Provider

  • How do I notify my current energy provider that I am switching?
    You don’t have to notify your current energy provider if you want to switch. Your new provider will take care of everything. Keep in mind that a termination fee may apply depending on the contract you are currently on if the contract term has not ended.
  • How much does it cost to switch providers? 
    New provider: Consult the Fact Label documents to check all the details of the plan.
    Current provider: Cancellation fee may apply depending on the contract you subscribed with your previous (or current) provider. You will find this information on the Electricity Facts Label (EFL) and the Terms of Service (TOS).
    Utility provider: Your Transmission and Distribution Service Provider (TDSP) may charge you a one-time fee depending on the type of meter you have
  • When will my switch occur?
    Most of the time, your selected energy plan will take effect within a day to seven days for a standard switch. If you selected a switch date or a date for a self-serve switch, the request will take effect on your selected date.  Note that some exceptions can apply (weekends, holidays…).
  • Will my service be interrupted?
    No. Your energy provider looks after your energy rate and plan, as well as billing, while your Transmission and Distribution Service Provider (TDSP) looks after the transmission and distribution of your power by maintaining the wires by which your electricity is delivered. As you switch energy plans, you may be changing energy providers, but your TDSP does not change, so electricity will continue to be delivered to your home with the same level of reliability.
  • What if I change my mind after I switch?
    Take the time to review the documents you receive after your enrollment. If you change your mind, you have 3 days to cancel without penalty in Texas if you are requesting a switch. This right of rescission may not apply for a move-in request however, so it is important for you to review the Terms of Service along with the plan details of the plan that you’re selecting to understand your rights before proceeding with a move request

Billing

Deregulated Energy Market

  • What is energy deregulation?

    Deregulation opened the electricity market for competition in Texas, which brought choices to you as a consumer. The ability to choose encourages energy providers to come up with innovative products and services to best serve you.  As a result, you have the power to select an energy plan with an energy provider that best meets your needs.

  • What should I consider when shopping for an energy plan?

    For an apples-to-apples comparison of all the options available to you in your area, you should consider the following questions:
    1. Is the average rate matching my usage?
    2. Does the contract include a minimum usage fee or credit?
    3. What kind of rate is it? (fixed, variable or indexed?) – In case of a fixed rate: Do different fixed rates apply depending my monthly usage? – In case of a variable rate: How and when will the rate change?
    4. Does the rate include all the costs: electricity cost, transmission, distribution charges, monthly fees and charges or recurring fees?

    5. Is there a contract? If so, how long is it for?
    6. Is a deposit required? If so, how much?
    7. What are my payment options?
    8. What happens when my contract expires?
    9. What if I miss a payment?
    10. Is there a termination fee if I end the contract early?

    11. Do I want to include renewable energy in my plan?
    12. Do I need a free usage period?

  • What does it cost to change energy plans?

    You likely selected a service provider when you moved into your home or apartment. It is fairly simple to change providers, and there may be no charge (depending of your current plan details).

    If you are currently in a contract with an energy provider, you should review the termination clause of your existing contract to understand whether termination fees would apply before you switch.

  • How do I report a power outage or surge? 

    Please contact your Transmission and Distribution Service Provider (TDSP) who looks after your local poles and wires. Below the contact information for the TDSP’s in the deregulated areas in Texas:
    Oncor Electric Delivery (DFW, North and West Texas)  888-313-4747
    Texas-New Mexico Power Company (Lewisville and North Texas)  888-866-7456
    CenterPoint Energy (Houston and surrounding areas) 713-207-2222 or 800-332-7143
    AEP Texas (Abilene and West Texas; Corpus Christi, Rio Grande Valley and South Texas) 866-223-8508

Switching Energy Provider

  • How do I notify my current energy provider that I am switching?

    You don’t have to notify your current energy provider if you want to switch. Your new provider will take care of everything. Keep in mind that a termination fee may apply depending on the contract you are currently on if the contract term has not ended.

  • How much does it cost to switch providers? 

    New provider: Consult the Fact Label documents to check all the details of the plan.
    Current provider: Cancellation fee may apply depending on the contract you subscribed with your previous (or current) provider. You will find this information on the Electricity Facts Label (EFL) and the Terms of Service (TOS).
    Utility provider: Your Transmission and Distribution Service Provider (TDSP) may charge you a one-time fee depending on the type of meter you have.

  • When will my switch occur?

    Most of the time, your selected energy plan will take effect within a day to seven days for a standard switch. If you selected a switch date or a date for a self-serve switch, the request will take effect on your selected date.  Note that some exceptions can apply (weekends, holidays…).

  • Will my service be interrupted?

    No. Your energy provider looks after your energy rate and plan, as well as billing, while your Transmission and Distribution Service Provider (TDSP) looks after the transmission and distribution of your power by maintaining the wires by which your electricity is delivered. As you switch energy plans, you may be changing energy providers, but your TDSP does not change, so electricity will continue to be delivered to your home with the same level of reliability.

  • What if I change my mind after I switch?

    Take the time to review the documents you receive after your enrollment. If you change your mind, you have 3 days to cancel without penalty in Texas if you are requesting a switch. This right of rescission may not apply for a move-in request however, so it is important for you to review the Terms of Service along with the plan details of the plan that you’re selecting to understand your rights before proceeding with a move request.