GoodCharlie
Updated on August 31, 2026
GoodCharlie is a certified Texas energy retail provider offering great fixed-rate energy plans with a purpose. It was PUCT certified in March 2022, offers 100% green energy products, and provides free pet-friendly benefits to help customers care for their pets. GoodCharlie also supports rescue partners’ efforts in finding forever homes for less fortunate animals.
Compare GoodCharlie Electricity Rates
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GoodCharlie Electricity Rates
*All rates above are accurate as of 08/31/2026 for zip code 77056 based on 1,000 kWh of usage. Rates may have changed since this date. For the most up-to-date rates in your area, please enter your zip code. You can obtain important standardized information that will allow you to compare this product with other offers. Contact the respective provider.
GoodCharlie Electricity Plans
GoodCharlie only offers residential plans. Its offerings include:
GoodEnergy 12
The company’s GoodEnergy plans are its most popular. GoodEnergy 12 is a fixed-rate product with a 12-month contract. It comes with GoodCharlie’s free Pet Perk benefits, which include video vet services, rescue partner donations, and a $750 emergency vet bill fund.
GoodEnergy 24
This plan is similar to other GoodEnergy plans, with the primary difference being a 24-month contract length. To get advertised rates for GoodEnergy plans, you must sign up for electronic billing.
GoodEnergy 36
GoodCharlie’s GoodEnergy 36 plan has the same core features as its other GoodEnergy plans. The biggest difference is that the plan locks in your rates for 36 months–the company’s longest term length–and has base rates that may be higher than other GoodEnergy plans.
Renewable Energy Options
GoodCharlie’s renewable energy options are available through its GoodGreen plans, with terms ranging from 12 to 36 months. These plans use 100% renewable energy by purchasing renewable energy credits (RECs) that match your electricity usage. Like GoodEnergy plans, GoodGreen plans come with free pet care benefits.
*GoodCharlie electricity plan information reflects availability as of June 26, 2026 and may be subject to change.
How GoodCharlie Rates Compare
GoodCharlie’s electricity rates are higher than average, according to Power to Choose data for the zip codes we searched.
If you need to cancel your plan, the company charges $20 per remaining month instead of a flat fee. If you only have a few months left on your contract, your cancellation fee could be much lower than the typical $150 to $300+ that many providers charge.
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GoodCharlie Reviews
GoodCharlie receives near-perfect scores on Google, receiving 4.9/5 stars across more than 1,300 reviews. Customers praise its rates, customer support, and pet benefits. However, some customers were dissatisfied with the terms of the pet care service or felt they weren’t given a competitive rate.
Positive Experiences:
Negative Experiences:
GoodCharlie Pros and Cons
Pros
Modern and intuitive website
Cancellation fees as low as $20
Free Pet Perks benefits for up to 5 dogs or cats with every plan
Cons
Little variety in plan offerings
Higher-than-average electricity rates
Restrictive terms and conditions for Pet Perks benefits, in some cases
Learn More about GoodCharlie
If you want to learn more about GoodCharlie or have questions about its plans or Pet Perks program, reach out to customer service at the number below.
Contact GoodCharlie
Customer Service Phone Number and Hours:
(800) 205-5230
Mon – Fri 8:00 a.m. to 5:00 p.m. CST
PUCT License #10308
GoodCharlie Service Areas
GoodCharlie operates within Texas’s deregulated energy market. These are areas where residents can choose their retail electric provider. Only a fraction of Texans live in regulated cities, where they must use their local utility company.
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How to Move or Transfer Electricity with GoodCharlie
If you’re a new customer, you can sign up by adding your zip code above and selecting the plan that best suits you. If you prefer to speak with a customer representative, call GoodCharlie at 1-800-205-5230.
If you need to transfer your service, call customer service at least three business days before you want the transfer. You’ll need your new service address, your new ESID (if available), and the date you’d like your new service to start and your old service to be disconnected.
When you transfer to GoodCharlie, your service will continue with your current provider until the start date you selected during enrollment (except for a standard switch, which may take zero to five days).
When your service ends, your advanced meter will simply report your final usage to your current provider for the final bill, and then start reporting your usage to GoodCharlie.
GoodCharlie Alternatives
Not sold on GoodCharlie? Explore other energy providers:
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GoodCharlie FAQs
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How do I pay my GoodCharlie bill?
You can pay your GoodCharlie bill through your online customer portal, by calling their automated system or speaking with customer service (1-800-205-5230), or by mailing in your payment.
Where can I log in to my GoodCharlie account?
You can sign in to your GoodCharlie account by following this link: https://myaccount.goodcharlie.com/signin/
Who owns GoodCharlie ?
Effective December 2024, GoodCharlie Energy is owned by Calpine Corporation, which also owns Champion Energy Services.
Our Final Thoughts on GoodCharlie
We evaluated GoodCharlie based on five key criteria: plan options,
uniqueness of audience, customer service, accessibility, and additional features
offered to customers. GoodCharlie received a score of 4.2 out of 5.
| Category | 1-5 Score |
|---|---|
| Plan Options | 4 |
| Uniqueness of Audience | 5 |
| Customer Service | 2 |
| Accessibility | 5 |
| Extra Features | 5 |
| Our GoodCharlie Score | 4.2/5 |