TXU Energy

Updated on August 31, 2026

TXU Energy first started as the Dallas Electric Lighting Company in 1882 and brought power to North Texas. Since then, it has grown to become the largest retail electricity provider in Texas, serving over 1.7 million customers. TXU Energy was one of the first to offer plans with free energy, such as free nights and EV plans. It continues to serve Texans with reliable, personalized energy solutions.

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TXU Energy Electricity Rates

*All rates above are accurate as of  08/31/2026 for zip code 77056 based on 1,000 kWh of usage. Data is obtained from powertochoose.org (Power to Choose.) The data above is reflecting only English plans. Disclaimer: Some plans shown on the table above may not be available through our site. You can obtain important standardized information that will allow you to compare this product with other offers. Contact the respective provider.

TXU Energy Electricity Plans

TXU Energy offers both residential and business electricity plans. Here are some of its most popular options.

TXU Energy Simple Rate

TXU Energy’s Simple Rate plan advertises that you get the same low energy charge no matter how much electricity you use. However, the Electronic Facts Label (EFL) shows a different average price per kWh due to the monthly base charge and TDSP charges on this plan.

Like many of its other plans, the Simple Rate plan only uses 3% renewable content, which is far below the state average of 35%.

TXU Energy Saver’s Choice

TXU Energy’s Saver’s Choice plan offers a $50 bill credit when your monthly usage reaches 1,200 kWh. The energy charge varies for different usage bands. The 1201 to 2000 kWh range has the lowest energy charge. This plan usage level is designed for medium to high-usage homes.

This is another plan where only 3% of the plan’s electricity comes from renewable energy sources. Saver’s Choice has fixed rates for the duration of your contract.

TXU Energy Flex Forward

TXU Energy’s Flex Forward plan is a variable‑rate, month‑to‑month electricity plan. You can change or cancel your plan at any time without penalty. It could be a good fit for people who move frequently or don’t want to commit to a contract. However, the price shown during enrollment is the price applied to the first billing cycle. This price may change in subsequent months at the sole discretion of TXU Energy.

However, the average rates are higher than TXU’s fixed-rate plans, and your rates can change based on market conditions. This plan also only uses 3% renewable content.

*TXU electricity plan information reflects availability as of June 26, 2026 and may be subject to change.

How TXU Energy Rates Compare

Power to Choose didn’t have many plans available for TXU for the zip codes we researched, but the ones that were displayed had some of the most expensive rates on the list. TXU also has cancellation fees as high as $395, depending on the plan. However, TXU states that it won’t charge an early cancellation fee if you end your contract because of a move.1

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TXU Energy Reviews

TXU Energy has thousands of reviews online, mostly on Google. Here’s what some customers had to say.

Positive Experiences:

“The agent helped my husband and I when we needed to cancel our TXU Energy service immediately. They were kind and understanding of our situation and even offered incentives for us to stay. We had TXU for 2 years and we look forward to having their service again.”

– KeNeisha K.

“I talked to TXU to set up my electric service. I had a few questions about the different services, and they provided very knowledgeable answers. They made it very easy to set up. I told them I had a very good experience with TXU when I had my apartment, so I wanted TXU Energy for my new house I’m buying. They congratulated me on the new house and said “welcome back “. It’s little things like this that matter to people. Very enjoyable experience.”

– Candyce D.

Negative Experiences:

“Dealing with TXU, trying to get my account fixed, has been a nightmare. They ask for my DOB, my mother's maiden name, and my whole SSN. Departments I need to talk to are closed or unavailable. They want to make payment arrangements, but I dont need that, I just need my online account reset so I can pay them. Working with their offshore call center is extremely difficult because of the heavy accent, and the information they are asking for makes me very suspicious, it feels like a scam, not to mention their "smart AI lady" that never understands what I want. I am strongly considering leaving TXU for a company that has better customer service.”

– Steve C.

“We chose a plan that would give us credit for charging your EV at night. We were sent a link to connect the accounts. On our TXU account it says our motor company and TXU account is connected, and to enjoy free nights. However, we have been charged for using our EV. When I called customer service, after checking on it, they recognized there was a mistake made, and I was told they would adjust the bill. Six days later we received an email saying our EV account is not connected with TXU and the bill will stay the same. We called to confirm and they said they didn’t see it despite our account saying it was connected. After checking on our bill a few days later, nothing had changed. We called back, they said it only had been connected two days earlier. We moved on thinking it was fixed. Then we checked yesterday, no change, still being charged. We called again only to be told they actually don’t see it is connected. We feel like TXU is getting away with fraud and there is no one to talk to. AVOID choosing a plan that says free EV charge at night.”

– Landan H.

TXU Energy Pros and Cons

Pros

24/7 customer support.

Strong plan variety.

Deep Texas roots and longevity.

Cons

Lackluster Apple and Android App reviews.

Early cancellation fees of up to $395, depending on plan.

High number of customer complaints with the Better Business Bureau (BBB).

Learn More about TXU Energy

TXU provides various ways to get in touch with the team. Here’s how you can reach them.

Contact TXU Energy

www.txu.com
Customer account login

Customer Service Phone Number and Hours:
866-278-4898
Available 24/7

PUCT License #10004

TXU Energy Service Areas

TXU Energy services deregulated energy markets in Texas, which is most of the state. These areas allow you to choose your electric company rather than being obligated to work with the local utility company. Deregulated cities include Houston, Dallas, and Fort Worth.

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How to Move or Transfer Electricity with TXU Energy

If you’re moving and starting service with TXU, you can have your lights on the same day if you sign up before 6:30 p.m. Some plans offer a $200 move-in bonus. You can also schedule your service up to 90 days before your move-in date. If your old provider charges a cancellation fee, you can receive a credit on your next TXU energy bill if you provide proof.

If you already have a TXU plan and are moving to another TXU area, you can take your service with you. Just call customer service at 866-278-4898 or visit your online customer portal.

TXU Energy Alternatives

Not sold on TXU Energy? Explore other Texas light companies:

Energy Company Phone Number
AMIGO ENERGY 866-629-9948
APG&E 713-714-3911
BKV ENERGY  
CONSTELLATION 870-824-3227
GOODCHARLIE 888-728-6687
JUST ENERGY 866-629-9960
PAYLESS POWER 833-714-6610
RELIANT ENERGY  
TARA ENERGY 866-629-9961

Explore Top TXU Energy Alternatives

TXU vs Reliant
TXU vs Just Energy
TXU vs Ambit

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TXU Energy FAQs

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Does TXU Energy require a deposit?

TXU sometimes asks for a deposit based on your bill payment history. If you do give a deposit, it’ll earn interest based on the Public Utility Commission’s established interest rate. You’ll get a bill credit for your deposit amount plus interest after 12 consecutive months of on-time payments.

How can I pay my TXU Energy bill?

You can pay your bill through your customer account (online or mobile app), by phone by calling 800-818-6132, by mail at the address below, or in person at a payment location.

Bill payment address: TXU Energy, PO Box 650700, Dallas, Texas 75265-0700

Does TXU Energy have any guarantees?

TXU has a “Total Satisfaction Guarantee.” Its satisfaction guarantee lets new customers change or cancel plans within the first 60 days of the contract without paying early termination fees.

Does TXU Energy have renewable energy plans?

Yes. TXU has solar buyback plans, plans that purchase solar renewable energy credits based on your usage, a Solar Club program, and more.

Our Final Thoughts on TXU Energy

We evaluated TXU Energy based on five key criteria: plan options, uniqueness of audience, customer service, accessibility, and additional features offered to customers. TXU Energy received a score of 4.8 out of 5.

Category 1-5 Score
Plan Options 5
Uniqueness of Audience 4
Customer Service 5
Accessibility 5
Extra Features 5
Our TXU Energy Score 4.8/5

Sources/Disclaimers

1. Power to Choose. “Power to Choose.” Accessed July 3, 2025. https://www.powertochoose.org/

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